FAQ
1.HOW LONG WILL IT TAKE FOR MY PRODUCT TO BE DELIVERED?
DOMESTICALLY, ORDERS ARE TYPICALLY DELIVERED IN 1-4 BUSINESS DAYS IN METROS, AND 4-7 BUSINESS DAYS FOR THE REST OF INDIA. DELIVERY TIME MAY VARY DEPENDING UPON THE SHIPPING ADDRESS AND OTHER FACTORS. YOU WILL RECEIVE UPDATES REGARDING YOUR ORDER VIA SMS AND EMAIL.
2.CAN I MODIFY MY DELIVERY ADDRESS AFTER PLACING AN ORDER? UNFORTUNATELY, YOU CANNOT MODIFY YOUR DELIVERY ADDRESS ONCE THE ORDER IS PLACED. HOWEVER, YOU CAN CANCEL THE ORDER BEFORE IT’S PACKED AND PLACE A NEW ONE WITH THE CORRECT ADDRESS.
3.ARE THERE ANY DELIVERY CHARGES?
NO, WE DON’T CHARGE ANY DELIVERY FEES TO OUR CUSTOMERS.
NO, WE DON’T CHARGE ANY DELIVERY FEES TO OUR CUSTOMERS.
4.HOW DO I TRACK MY ORDER?
ONCE THE ORDER IS DISPATCHED, YOU WILL RECEIVE AN EMAIL AND SMS WITH THE TRACKING LINK. TO SEE YOUR ORDER STATUS, GO TO TRACK YOUR ORDER, ENTER THE ORDER ID AND EMAIL YOU USED, AND TAP TRACK NOW.
ONCE THE ORDER IS DISPATCHED, YOU WILL RECEIVE AN EMAIL AND SMS WITH THE TRACKING LINK. TO SEE YOUR ORDER STATUS, GO TO TRACK YOUR ORDER, ENTER THE ORDER ID AND EMAIL YOU USED, AND TAP TRACK NOW.
5.WHAT IF MY PAYMENT FAILS?
PLEASE CHECK YOUR BANK DETAILS, BILLING ADDRESS, AND PASSWORD (FOR NET BANKING); AND ENSURE THAT YOUR INTERNET CONNECTION WASN’T DISRUPTED WHEN MAKING THE PAYMENT AS THAT MAY LEAD TO FAILURE. IF YOUR ACCOUNT HAS BEEN DEBITED EVEN AFTER A PAYMENT FAILURE, IT IS NORMALLY RETURNED TO YOUR BANK ACCOUNT WITHIN 10 BUSINESS DAYS.
PLEASE CHECK YOUR BANK DETAILS, BILLING ADDRESS, AND PASSWORD (FOR NET BANKING); AND ENSURE THAT YOUR INTERNET CONNECTION WASN’T DISRUPTED WHEN MAKING THE PAYMENT AS THAT MAY LEAD TO FAILURE. IF YOUR ACCOUNT HAS BEEN DEBITED EVEN AFTER A PAYMENT FAILURE, IT IS NORMALLY RETURNED TO YOUR BANK ACCOUNT WITHIN 10 BUSINESS DAYS.
6.HOW DO I CANCEL MY ORDER?
TO CANCEL YOUR ORDER, TAP ON “MY ORDERS” SECTION UNDER THE MAIN MENU OF YOUR WEBSITE AND THEN SELECT THE ORDER YOU WANT TO CANCEL. THE 'CANCEL' OPTION WILL ONLY BE AVAILABLE BEFORE YOUR ORDER IS SHIPPED.
TO CANCEL YOUR ORDER, TAP ON “MY ORDERS” SECTION UNDER THE MAIN MENU OF YOUR WEBSITE AND THEN SELECT THE ORDER YOU WANT TO CANCEL. THE 'CANCEL' OPTION WILL ONLY BE AVAILABLE BEFORE YOUR ORDER IS SHIPPED.
7.WHAT IS THE RETURN AND EXCHANGE POLICY?
YOU CAN RETURN OR EXCHANGE YOUR PRODUCT WITHIN 7 DAYS AFTER DELIVERY. EXCHANGES ARE ONLY AVAILABLE IN CASE OF SIZING ISSUES. WE ACCEPT PARTIAL RETURNS FOR ONE OR MORE ITEMS IN CASE OF A MULTI-PRODUCT ORDER.
YOU CAN RETURN OR EXCHANGE YOUR PRODUCT WITHIN 7 DAYS AFTER DELIVERY. EXCHANGES ARE ONLY AVAILABLE IN CASE OF SIZING ISSUES. WE ACCEPT PARTIAL RETURNS FOR ONE OR MORE ITEMS IN CASE OF A MULTI-PRODUCT ORDER.
8.WHAT IF I’VE RECEIVED A DEFECTIVE PRODUCT?
IN CASE OF A DEFECTIVE PRODUCT, PLEASE SHARE YOUR CONCERN WITH RELEVANT PICTURES OF THE PRODUCT AT QUALITYSPACENOCEAN@GMAIL.COM AND WE’LL HELP YOU.
IN CASE OF A DEFECTIVE PRODUCT, PLEASE SHARE YOUR CONCERN WITH RELEVANT PICTURES OF THE PRODUCT AT QUALITYSPACENOCEAN@GMAIL.COM AND WE’LL HELP YOU.
9.IS THERE A PLATFORM OR HANDLING FEE?
NO, SPACENOCEAN DOES NOT CHARGE A PLATFORM OR HANDLING FEE.
NO, SPACENOCEAN DOES NOT CHARGE A PLATFORM OR HANDLING FEE.
10.WHAT IF I DON’T RECEIVE MY ORDER?
FOR PREPAID ORDERS, IF OUR COURIER PARTNERS ARE UNABLE TO DELIVER THE PRODUCT AND THEY SEND IT BACK TO US, WE WILL INITIATE A REFUND WITHIN 24-48 HOURS OF INITIATION.
FOR PREPAID ORDERS, IF OUR COURIER PARTNERS ARE UNABLE TO DELIVER THE PRODUCT AND THEY SEND IT BACK TO US, WE WILL INITIATE A REFUND WITHIN 24-48 HOURS OF INITIATION.